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Back in the production era of business, business process automation meant robotics. But, with the advent of the digital era, speed and agility became the focus. This led to the big question – how fast can your organization adapt to change? Numerous companies lag behind; stuck with outdated manual processes, such as business continuity plans, that slow down the entire business.  This means managed service providers and technology providers (MSPs and TSPs) are faced with a new challenge:  Helping small to medium-sized businesses get the most from business process automation (BPA) opportunities.

It is, therefore, important to examine business processes closely and not just consider the technology side. Deep diving into the business side of BPA provides a holistic view of precisely how and where the process moves the company toward a goal and can open up new means of increasing ROI via automation. For MSPs and TSPs this can open up new recurring revenue streams where supporting services can be seamlessly integrated via the BCP automation solution offered as part of the Plan4Continuity product offering.

Still, there are often-overlooked aspects of BPA that can render major benefits. In this post, we touch on five such aspects:

1. First, understand and analyze before you automate

2. Integration with existing processes

3. Consistency

4. Carve out a step-by-step approach

5. Training staff

As a point of departure, let’s define BPA. BPA is a catch-all term to describe various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.

1. First, understand and analyze before you automate

Before embarking on BPA, it is important to first completely understand your existing BPA system and then analyze it. Thereafter you have to attempt to simplify it as far as possible and only then introduce and roll out the automation process.

2.Integration with existing processes 

Since all the processes running in your business are different, it is important to ensure that the process you intend to automate should seamlessly integrate with your existing processes. It is absolutely essential that the automation processes work smoothly within the business environment.

3. Consistency

The business process you intend to automate should further be consistent with other processes and their related inputs and outputs.

4. Carve out a step-by-step approach

It is not necessary to automate all the task at once. You can carve out a step-by-step approach to BPA by dividing it into several stages bearing in mind funds, resources and the overall logic of your business.

5. Training staff

Ensuring efficient BPA, as with any other business-related process, means ensuring your staff too understands the workflow. The better they understand it, the better it will function.

Running a business is a costly affair. BPA can considerably reduce cost and increase profitability.

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