When a crisis or disruptive event occurs, employees and other stakeholders need to understand what actions to undertake, but equally important, who is responsible for initiating and overseeing these actions. This includes identifying who has the authority to declare a disaster and who should invoke the appropriate business continuity plan.
Plan4Continuity’s user management section lets you create unique users based on their function in the system. Users can include administrators who are ultimately decision makers and who have access to the complete admin console or people who do not need decision-making power but still need to receive notifications of plan activations and completions.
In this article we will briefly discuss the following:
We explain each role, as well as the factors that you should consider when deciding who to appoint in the role, in more detail below.
1. Business Continuity Plan Administrators
Administrators, typically your Chief Technology Officer or Chief Operations Officer, are responsible for overseeing and making business continuity, risk and crisis management arrangements within the organization and have complete access and admin editing rights.
2. Business Continuity Plan Managers
Business continuity plan managers create, implement and test plans for their respective departments and within their area of responsibility. Managers must ensure that critical functions, as well as the resources required to maintain and recover those functions, have been identified in the event of a disruptive incident or event occurring.
3. Business Continuity Plan Activators
When deciding who should activate business continuity plans, good practice indicates that is should be activated by top-level management dealing with the crisis. Two of the main reasons advanced for using high-level managers to activate a recovery plan is because it could prove quite costly to activate a plan for no reason. For example, a lower-level employee might panic and initiate a business continuity plan – let’s say an active shooter event plan – when it could prove to be quite unnecessary. And secondly, if an activator is not informed of the complete picture of the crisis, he or she could take too long to make the right decision, which could prove even more expensive. It is further up to the activators to ensure they activate the correct incident response plan appropriate to the disruptive event.
4. How Plan4Continuity implements these role players
As indicated in the image below, creating or adding users in the user management console is a quick and user-friendly process once you have decided who your points people should be.
In sum, the Business Continuity Plan Administrator has overall administrative rights to everything in the Plan4Continuity admin console including all the plans as well as the simulation and activation schedules. Business Continuity Plan Managers, on the other hand, are responsible for creating, implementing, and testing the plans for their respective departments. And, finally, Business Continuity Plan Activators are tasked with ensuring they activate the correct incident response plan appropriate to the disruptive event. From these roles, it is clear that user overlap is quite natural, for example, the Business Continuity Plan Administrator could also be one of the Business Continuity Plan Activators.
Business continuity plans are undoubtedly a crucial component of any business today. Disruptive events such as cyber threats, disasters (natural and manufactured), active shooter events and so forth can lead to revenue loss and increased costs, which in turn can affect profitability. Plan4Continuity has automated the complete business continuity process and gives you the power to Automate, Communicate, Orchestrate, Report and Neutralize the effects of human error during a critical event.
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